Shipping policy
Shipping Policy
At Orren Home, we aim to keep the delivery process easy to understand from the moment an order is placed until it reaches its destination. The following Shipping Policy explains our service area, shipping rates, estimated delivery periods, order handling, and procedures for delivery-related concerns.
U.S. Delivery Area
Orren Home currently ships within the United States only.
International shipping is not available at this time. Every order must include a complete and valid U.S. shipping address to be eligible for fulfillment.
Shipping Options
Customers may select from two delivery services, subject to availability at checkout.
Standard Shipping
Our Standard Shipping service includes:
Estimated transit time: 3–5 business days
Shipping fee: $8.00 for orders under $70.00
FREE Standard Shipping for orders totaling $70.00 or more
The free shipping offer applies exclusively to the Standard Shipping method.
Express Shipping
Customers who would like expedited delivery may choose:
Estimated transit time: 1–2 business days
Shipping fee: $15.00
Express Shipping remains a paid service regardless of order value. Therefore, if an order of $70.00 or more qualifies for free Standard Shipping but the customer selects Express Shipping, the $15.00 Express fee will apply.
The applicable delivery method and shipping charge will be displayed during checkout before the purchase is finalized.
Order Handling and Dispatch
After an order is submitted, it goes through preparation and packaging before being transferred to the shipping carrier.
Please keep in mind that order processing time and carrier transit time are separate. The 1–2 business day Express and 3–5 business day Standard estimates generally apply after the package has been dispatched.
Business days typically exclude Saturdays, Sundays, and U.S. federal holidays. Order preparation may occasionally take longer during holidays, promotional periods, unusually high order volumes, or unexpected operational circumstances.
Estimated Arrival
Delivery periods stated in this policy are estimates and should not be considered guaranteed arrival dates.
Once a shipment has entered the carrier network, its delivery schedule may be affected by severe weather, transportation interruptions, carrier congestion, regional service disruptions, seasonal shipping volumes, or other circumstances outside the reasonable control of Orren Home.
Tracking a Shipment
When tracking is available for an order, shipment information will be provided after the package has been dispatched.
Please allow reasonable time for the carrier to complete its initial scan. Tracking details may not show movement immediately after shipping confirmation is issued.
Correct Shipping Information
Customers are responsible for entering accurate and complete delivery information when placing an order. Please verify the recipient's name, street address, apartment or unit number when applicable, city, state, and ZIP code before completing checkout.
If you notice an error after placing your order, contact Orren Home as soon as possible. We will make reasonable efforts to assist with an address correction before dispatch. However, changes cannot be guaranteed once fulfillment has progressed or the carrier has accepted the package.
Delayed or Missing Packages
If your order has not arrived within the estimated delivery period, please check the latest tracking information provided by the carrier.
If a shipment appears significantly delayed, potentially lost in transit, or affected by another unusual delivery issue, contact Orren Home with your order details. We will review the available shipping information and assist with determining the appropriate next steps.
Returned and Undeliverable Shipments
A package may be returned to us when delivery cannot be completed because of an incorrect or incomplete address, unsuccessful delivery attempts, or another delivery-related circumstance.
If your order is returned to Orren Home, please contact us so we can review the situation and discuss the available resolution. Where permitted by applicable law, additional shipping charges may apply if reshipment is required because of inaccurate customer-provided delivery information.
Contact Orren Home
For questions regarding shipping charges, delivery estimates, tracking information, or an existing shipment, please contact:
Orren Home
5621 Sunland
Louisville, OH 44641
United States
Phone: 330-605-1799
Email: support@orrenvelden.com