Terms of service

These Terms of Service (“Terms”) apply to the Orren Home online store and govern your access to our website, purchase of merchandise, use of store features, and other interactions with our ecommerce services.

For purposes of these Terms, “Orren Home,” “we,” “our,” and “us” refer to the operator of the store. “Customer,” “you,” and “your” refer to any individual who visits the store, submits an order, purchases merchandise, or otherwise uses our services.

By accessing Orren Home or placing an order, you acknowledge and agree to these Terms together with the other applicable store policies made available to you.

1. USING ORREN HOME
1.1 Acceptance

Your use of Orren Home is subject to these Terms.

If you do not agree with them, you should not submit an order or continue using our store.

Additional conditions may apply to specific promotions, products, or services where those conditions are clearly presented.

1.2 Customer Eligibility

By completing a purchase, you represent that you have the legal capacity to enter into the transaction or that you have appropriate authorization where required by applicable law.

You must not knowingly use another person's identity, payment details, or account without authorization.

1.3 Responsible Website Use

Our online store is provided for legitimate shopping and related purposes.

You may not:

Use our services for unlawful or fraudulent activity;
Provide deliberately deceptive information;
Attempt unauthorized access to our systems;
Circumvent website security;
Upload or transmit harmful software or code;
Materially disrupt website operation;
Violate another person's privacy or intellectual property rights; or
Use the store in a manner prohibited by applicable law.

We may reasonably restrict access where material misuse occurs.

1.4 Store Availability

We may modify website functionality, collections, content, or services as our business evolves.

Temporary interruptions may occur for maintenance, security procedures, technical upgrades, network issues, or circumstances outside our reasonable control.

We do not guarantee uninterrupted availability of every website feature.

2. HOME AND LIVING MERCHANDISE
2.1 Product Selection

Orren Home may offer merchandise relating to home, décor, household organization, kitchen, everyday living, and associated lifestyle categories.

Products, collections, designs, and variations may change without guaranteeing future availability.

2.2 Product Listings

We make reasonable efforts to provide useful and accurate product information.

Depending on the item, a listing may contain:

Product images;
Measurements or dimensions;
Material information;
Colors or finishes;
Product features;
Package contents;
Quantity;
Care instructions;
Assembly information; and
Intended-use guidance.

Please review all relevant information before ordering.

2.3 Dimensions and Space Planning

Where size is important, customers are responsible for confirming that a product is suitable for its intended location.

We recommend measuring the relevant area before purchasing, including applicable doorways, rooms, countertops, shelves, cabinets, storage spaces, or other placement areas.

Measurements identified as approximate may contain minor reasonable variations.

2.4 Colors and Product Appearance

We aim to display product colors and finishes accurately, but differences may occur between digital images and physical merchandise.

Appearance can be affected by photography, lighting, device settings, display calibration, screen brightness, material characteristics, or reasonable manufacturing differences.

We therefore cannot guarantee an exact visual match between every digital display and the physical product.

2.5 Materials, Textures, and Finishes

Certain materials may naturally or reasonably vary in texture, grain, pattern, shade, or finish.

Individual products may therefore differ slightly from photographs or from other units of the same item.

Reasonable variations inherent in materials or manufacturing do not necessarily constitute defects.

2.6 Appropriate Product Use

Products should be used for their intended purposes and consistently with applicable instructions and warnings.

Where relevant, customers should observe product-specific requirements regarding:

Weight capacity;
Placement;
Indoor or outdoor use;
Safety;
Cleaning;
Storage;
Assembly; and
Maintenance.

Improper or unintended use may cause product damage or create safety risks.

2.7 Assembly and Setup

Some merchandise may require assembly, installation, mounting, or setup.

Customers should follow supplied instructions and use suitable hardware, components, and tools.

Do not proceed with assembly or installation where an important structural component appears damaged.

Where professional assistance is reasonably appropriate, the customer is responsible for determining whether qualified assistance should be obtained.

2.8 Product Care

Customers should follow any care, cleaning, maintenance, and storage instructions supplied with merchandise.

Depending on the material, products may be damaged by excessive moisture, unsuitable chemicals, abrasive cleaning, extreme temperatures, prolonged sunlight, direct heat, improper storage, or inappropriate handling.

Normal wear associated with ordinary use is not necessarily a manufacturing defect.

3. PRODUCT AVAILABILITY AND PRICING
3.1 Availability

Products are offered subject to available inventory.

Adding merchandise to a shopping cart does not reserve it.

We may establish reasonable quantity limitations, discontinue products, or modify available variations.

If merchandise becomes unavailable after an order is submitted, we may cancel the affected portion and refund any applicable amount already collected.

3.2 Prices

Prices displayed by Orren Home may change periodically.

Applicable shipping charges, discounts, taxes, and other transaction-related amounts will be presented or calculated during checkout where appropriate.

Customers should review the complete order total before submitting payment.

3.3 Errors and Corrections

Occasional errors may occur despite reasonable efforts to maintain accurate store information.

Errors may involve:

Product pricing;
Product descriptions;
Measurements;
Inventory;
Promotions;
Images; or
Other store information.

We may correct material errors when identified.

If an error materially affects an order, we may contact the customer or cancel the affected transaction where reasonably appropriate and permitted by applicable law.

Amounts properly due following cancellation will be refunded.

3.4 Promotions

Orren Home may offer discounts, sales, promotional codes, bundles, or other special offers.

Promotions may have separate conditions concerning eligible products, minimum purchase requirements, expiration periods, redemption limits, customer eligibility, or combination with other discounts.

The conditions displayed with a particular promotion will govern that offer.

4. ORDERS AND PAYMENTS
4.1 Placing an Order

Submitting an order constitutes an offer to purchase the selected merchandise under these Terms.

An automated order acknowledgment confirms receipt of your order information but does not necessarily constitute final acceptance.

Orders may remain subject to payment authorization, inventory confirmation, customer-information review, and reasonable transaction-security procedures.

4.2 Order Acceptance

Orren Home may reasonably accept, decline, limit, or cancel an order for legitimate operational, security, payment, inventory, or legal reasons.

These may include:

Merchandise being unavailable;
Payment authorization failure;
Material pricing or listing errors;
Incomplete or materially inaccurate customer information;
Reasonable indications of fraud;
Suspected unauthorized payment activity;
Orders reasonably indicating unauthorized commercial resale; or
Transactions that violate these Terms or applicable law.

If a paid transaction is canceled, any amount properly owed back to the customer will be refunded.

4.3 Customer Information

Customers are responsible for providing complete and accurate information when ordering.

Before checkout, please verify your:

Name;
Email address;
Telephone number;
Billing details;
Shipping address;
Apartment or unit number where applicable;
Product selections;
Product variations; and
Quantities.

Contact Orren Home promptly if you discover an error after placing an order.

Changes cannot be guaranteed once processing or fulfillment has begun.

4.4 Payments

Purchases must be completed using payment methods available through our checkout.

Payment transactions may be processed by independent providers that maintain their own authorization procedures, security measures, privacy practices, and contractual terms.

An order may be delayed or canceled if payment authorization is unsuccessful.

4.5 Fraud and Security Review

We may use reasonable procedures to identify suspected fraudulent, unauthorized, or otherwise irregular transactions.

Where appropriate, an order may be temporarily held for review and additional verification may be requested.

Transactions that cannot reasonably be verified may be canceled.

4.6 Taxes

Applicable sales taxes and similar transaction-related charges may be collected where required.

Tax calculations may depend on the merchandise purchased, delivery destination, and applicable requirements.

Customers remain responsible for obligations that applicable law places directly upon them.

5. SHIPPING AND DELIVERY
5.1 United States-Only Shipping

Orren Home currently ships eligible online purchases within the United States only.

Our Shipping Policy provides further information concerning available shipping services, charges, qualifying purchase thresholds, processing, estimated transit periods, and related fulfillment conditions.

Customers should review the Shipping Policy before completing checkout.

5.2 Shipping Information

You are responsible for providing a complete and deliverable shipping address.

Please carefully verify:

Recipient name;
Street address;
Apartment, suite, or unit number where applicable;
City;
State; and
ZIP code.

Incorrect or incomplete information may cause carrier delays, unsuccessful delivery attempts, or returned shipments.

We cannot guarantee address modifications after fulfillment begins.

5.3 Delivery Estimates

Processing and delivery periods are estimates unless a specific service is expressly identified as guaranteed.

Actual delivery may be affected by carrier operations, holidays, severe weather, transportation interruptions, high shipping volumes, address issues, or circumstances outside our reasonable control.

5.4 Receiving Your Package

Customers should reasonably inspect delivered packages and merchandise.

If an order arrives damaged, defective, incomplete, or materially different from what was ordered, contact Orren Home promptly according to our applicable store policies.

5.5 Delivery Issues

To evaluate a reported delivery or merchandise problem, we may reasonably request:

Order number;
Description of the issue;
Photographs of the affected merchandise;
Photographs of the shipping packaging; and
Other information reasonably necessary to evaluate the matter.

Where practical, retain the merchandise and original packaging until the issue has been reviewed.

6. RETURNS AND POST-PURCHASE MATTERS
6.1 Return and Refund Policy

Returns and refunds are governed by our Return and Refund Policy.

That policy contains information regarding applicable return periods, eligibility requirements, product-condition standards, exclusions, procedures, and refund processing.

Customers should review the Return and Refund Policy before purchasing.

6.2 Damaged, Defective, or Incorrect Merchandise

If you receive merchandise that is damaged, defective, incorrect, or materially incomplete, please contact us according to the procedures described in our Return and Refund Policy.

We may request reasonable supporting information to evaluate the issue and determine an appropriate resolution.

6.3 Refund Processing

Where a refund is approved, it will be processed according to our Return and Refund Policy and applicable payment procedures.

Financial institutions or payment providers may require additional time before an issued refund appears in the customer's account.

6.4 Damage Occurring After Delivery

Damage resulting from misuse, accidents after delivery, improper installation, incorrect assembly, unauthorized modification, inappropriate cleaning, unsuitable storage, or failure to follow applicable instructions may not constitute an original product defect.

Ordinary wear resulting from normal use is also not necessarily a defect.

Nothing in this section limits mandatory consumer rights.

7. CONTENT AND INTELLECTUAL PROPERTY
7.1 Store Content

Unless otherwise indicated, original materials associated with Orren Home—including text, branding, photographs, graphics, logos, designs, and website layouts—are owned by us or used with appropriate authorization.

Access to our website does not transfer ownership rights in these materials.

7.2 Restrictions on Store Content

You may not reproduce, modify, distribute, republish, sell, or commercially exploit protected Orren Home content without appropriate authorization, except where such use is permitted by applicable law.

7.3 Customer Reviews and Submissions

We may allow customers to submit reviews, photographs, comments, suggestions, or other content.

You represent that you have sufficient rights to submit such material.

Customer submissions must not be unlawful, fraudulent, defamatory, threatening, abusive, malicious, infringing, or deliberately misleading.

We may moderate or remove material that reasonably violates these standards.

7.4 Permission for Submitted Material

When you voluntarily submit content for publication through Orren Home, you grant us a non-exclusive permission to reproduce, display, format, and use that content in connection with operating and promoting our store, subject to applicable law.

You retain ownership of rights you otherwise hold in your original content.

8. PRIVACY AND THIRD-PARTY SERVICES
8.1 Privacy

Personal information provided through Orren Home is handled according to our Privacy Policy and applicable privacy requirements.

The Privacy Policy provides further information regarding how personal information may be collected, used, processed, stored, or disclosed in connection with our services.

8.2 Service Providers

We may use independent providers to support payment processing, ecommerce technology, shipping, communications, analytics, hosting, and other operational functions.

These providers may maintain their own contractual terms, security procedures, and privacy practices.

Your direct interaction with an independently operated service may be subject to that provider's applicable terms.

8.3 Third-Party Links

Orren Home may provide links to websites or resources operated by third parties.

Links may be provided for convenience or informational purposes and do not necessarily constitute endorsement.

We are not responsible for independently operated websites, including their content, products, services, availability, security, or privacy practices.

9. GENERAL CONDITIONS
9.1 Events Outside Our Reasonable Control

To the extent permitted by applicable law, Orren Home will not be responsible for delays or failures caused by events outside our reasonable control.

Such events may include severe weather, natural disasters, transportation interruptions, carrier disruptions, widespread network failures, government actions, labor disruptions, or comparable circumstances.

Mandatory consumer protections remain unaffected.

9.2 Disclaimer

To the fullest extent permitted by applicable law, the Orren Home website and related online services are provided on an “as available” basis.

We do not guarantee that our website will operate continuously or remain completely free from interruptions, technical errors, or security issues.

Nothing in these Terms excludes warranties, remedies, or consumer protections that cannot lawfully be excluded.

9.3 Limitation of Liability

To the maximum extent permitted by applicable law, Orren Home will not be responsible for indirect, incidental, special, consequential, or similar losses arising solely from access to, use of, or inability to use our website or related online services.

Any exclusion or limitation applies only where legally permitted.

Nothing in these Terms limits liability that applicable law does not permit us to limit.

9.4 Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Orren Home harmless from reasonable claims, liabilities, losses, damages, and expenses arising from your unlawful use of our services, material violation of these Terms, or infringement of another party's legal rights.

9.5 Severability

If a provision of these Terms is determined to be invalid, unlawful, or unenforceable, it will be limited or severed only to the extent necessary.

The remaining provisions will remain effective.

9.6 No Waiver

Our failure to enforce a provision immediately does not waive our right to enforce that provision later.

A waiver concerning one particular event does not automatically apply to other circumstances.

9.7 Termination or Restriction

You may discontinue use of Orren Home at any time.

We may reasonably restrict, suspend, or terminate access where a user materially violates these Terms, engages in fraudulent or unlawful activity, threatens website security, or materially interferes with our services.

Provisions that by their nature should survive termination will continue to apply.

10. GOVERNING TERMS
10.1 Governing Law

These Terms will be interpreted in accordance with applicable laws of the United States and, where appropriate, the laws applicable in the State of Ohio, without limiting mandatory consumer protections, rights, or remedies available under applicable federal, state, or other law.

10.2 Changes to These Terms

Orren Home may revise these Terms from time to time to reflect changes in our products, services, business operations, website functionality, store policies, or applicable legal requirements.

The updated version may be published through our website together with a revised “Last Updated” date.

Continued use of Orren Home after revised Terms become effective constitutes acceptance of those revisions to the extent permitted by applicable law.

10.3 Related Policies

These Terms should be read together with the other policies provided through Orren Home, including our:

Where another store policy contains more specific terms governing a particular matter, those specific provisions may apply to that matter to the extent permitted by applicable law.

10.4 Entire Agreement

These Terms, together with applicable policies referenced herein, constitute the terms governing your use of Orren Home and your transactions with us.

If any provision conflicts with a mandatory requirement of applicable law, that mandatory requirement will control to the extent of the conflict.

11. CONTACT ORREN HOME

Questions concerning these Terms of Service, an order, or another Orren Home store policy may be directed to:

Orren Home
5621 Sunland
Louisville, OH 44641
United States

Phone: 330-605-1799
Email: support@orrenvelden.com